Privacy Policy
Last updated: [DATE — update when publishing]
This policy explains what information PFA Plumbing collects, why we collect it, and how we look after it. The short version: we collect only what we need to respond to your enquiry and do our job, and we never sell your details.
Who we are
PFA Plumbing provides professional plumbing and heating services throughout Peterborough and the surrounding area. For privacy matters, we are the data controller for information submitted through this website. You can reach us at [email protected] or on 07738 375544.
What information we collect
We collect information you give us directly: your name, phone number, email address, postcode, and the details of your plumbing enquiry. We also collect limited technical information automatically through analytics (described below), such as pages visited and approximate location at city level.
Contact form data
When you submit a quote form, your details are sent to our team so we can respond. Form submissions are processed by our form-handling provider and delivered to our business email. We do not use form data for marketing unless you have separately agreed to that.
Phone and email enquiries
If you call or email us, we keep a record of the conversation details needed to manage your enquiry, quote, or job — for example, the fault described, the address, and any scheduling arrangements.
How we use your information
We use your information to respond to enquiries, prepare quotes, schedule and carry out work, invoice for completed jobs, and maintain records of work done (which protects both you and us, for example in insurance matters). We do not sell your information to anyone, and we do not share it with third parties for their marketing.
Analytics and cookies
This website may use privacy-respecting analytics to understand how visitors use the site — page views, approximate location, and how you found us. Where analytics cookies are used, you will be asked for consent where the law requires it. You can block cookies in your browser without affecting your ability to contact us.
How long we keep information
Enquiry details that don't become jobs are kept for up to 12 months, then deleted. Records of completed work are kept for 6 years, in line with legal and insurance requirements.
Who we share information with
Only the service providers we need to operate: our form-handling provider, our email provider, and our accounting software. Each processes your data only on our instructions. We never sell or rent your details.
Your rights
You have the right to access the information we hold about you, correct it, ask us to delete it, and object to or restrict certain processing. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data.
How to contact us
Email [email protected] or call 07738 375544 with any privacy question or request. We aim to respond within a few working days.